Renewals Specialist
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Summary:
We are seeking an experienced Renewals Specialist to manage subscription renewals and support key customer success initiatives. This role requires a detail-oriented individual with strong organizational skills and a customer-centric mindset. You will play a critical role in helping customers realize the full value of our software by ensuring seamless renewals and fostering long-lasting relationships.
Responsibilities:
Renewals Management:
- Manage the full lifecycle of subscription renewals, from early outreach to contract completion.
- Ensure timely and accurate renewal forecasting, tracking, and reporting.
- Collaborate closely with Sales, Customer Success, and Finance teams to manage renewals efficiently.
- Develop and execute strategies to maintain high renewal rates, minimize churn, and support upsell opportunities.
Customer Success Support:
- Build and maintain strong relationships with customers to foster trust and loyalty.
- Serve as a trusted point of contact for customers, addressing inquiries about renewal timelines, subscription changes, and general account-related questions.
- Proactively engage with customers to understand their needs, address concerns, and ensure a seamless renewal experience.
- Work closely with Customer Success Team to identify opportunities for growth and ensure customers maximize the value of their subscriptions.
- Assist with onboarding by helping set up new subscriptions and ensuring customer success from the start.
Cross-Functional Collaboration:
- Partner with Sales, Finance, Technical Support, and Partners to ensure a smooth renewal process and address customer needs effectively.
- Communicate customer feedback and insights to internal teams to drive continuous improvement.
- Support the identification of upsell and cross-sell opportunities in collaboration with Sales and Customer Success teams.
Requirements:
- Minimum of 2 years of experience in renewals, account management, or a similar role.
- Proven experience with Maxio or a similar tool, Salesforce, Excel, and SharePoint platforms.
- Experience working in a technology or software company, especially within a subscription-based business model.
- Strong customer service and relationship-building abilities.
- Excellent communication and negotiation skills.
- Highly detail-oriented with strong organizational and time management capabilities.
- Ability to analyze data and make informed decisions.
- Proactive mindset, with the ability to work independently as well as collaboratively.
- An associate’s or bachelor’s degree in Business, Finance, or a related field is preferred, but equivalent work experience is acceptable.
Why Join Cayosoft?
- Be a part of a fast-growing, innovative company with a strong product and vision for the future.
- Collaborate with talented and passionate professionals in a supportive and entrepreneurial environment.
- Opportunities for growth and advancement within the company.
- Competitive salary and benefits package
Additional Details:
- Reports to: VP of Customer Success
- Location: Hybrid in Westerville, OH
About the Company:
Cayosoft Inc., a global independent software vendor, delivers exciting and innovative products that help organizations manage their Microsoft infrastructures throughout their journey from on-premises, to hybrid, to public and private cloud. Applying deep expertise in IT operations and a focus on delivering practical new functionality, Cayosoft helps customers worldwide remove barriers to adopt a modern cloud infrastructure. Cayosoft’s solutions secure, simplify, automate and control Active Directory, Exchange On-premises, Office 365, Exchange Online and Azure Active Directory, OneDrive, SharePoint and Teams. Headquartered in Columbus, OH, we are a fast-growing start-up, with a competitive product advantage, and a great vision of the future.
Cayosoft, Inc. is dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace. Cayosoft, Inc. strives to foster an environment where our employees feel respected, valued, and empowered.
To apply for this position, email your resume directly to hr@cayosoft.com.